Frequently Asked Questions

Everything you need to know about shopping with WOODstack

What is your standard shipping timeframe?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for unworn items in their original packaging with all tags attached. Please note that certain limited-release items may be final sale.

Are the products sold on WOODstack authentic?

Yes, we guarantee that all products sold on our website and in our physical stores are 100% authentic and sourced directly from the brands.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.

Do you offer international shipping?

Currently, we only ship to addresses within the United States. We are working on expanding our shipping capabilities to serve our international customers in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.